Returns and Exchanges

All items in my shop were designed and handmade by me. My customers are my number one priority! 

I want you to enjoy my products as much as I enjoyed creating them. If for some reason you are not happy with your purchase, please contact me within 48 hours and I will be happy to make it right either by exchange or refund, as long as I receive the item back in its original condition. You are responsible for shipping costs on returning an item and the shipping costs are not refundable.  


Your order and payment information is secure and protected by SSL technology. I process through Square and PayPal, and both work with all major credit cards. Payment is due within 3 days of placing an order. If payment is not received within 3 days, your order will be cancelled. 

Please note: Connecticut residents are subject to 6.35% sales tax. 

Accepted methods of payment: Visa, MasterCard, American Express, Discover Card


With Heart By Hand currently ships only within the U.S.  Orders will be sent out within 5 business days from when payment is received. All orders are shipped USPS. (U.S. Postal Service) via first-class or priority mail.  If  you would like shipping confirmation, please let me know.  Any custom orders will ship within 2 weeks. Please make sure your shipping address is correct.

Insurance available upon request at an additional charge. Not responsible for lost or stolen packages.  

Additional Policies and FAQ's

If you are very satisfied with your purchase and would like to give me a thumbs up on social media platforms, that would be awesome, thank you! And if you share my photos, please make sure to credit me. Also, if you are interested in a custom order, please drop me a line. I would be happy to discuss making something very special for you.

Any other questions you may have, please contact me.